Datenschutzerklärung
Effective date: 4 September 2026
This Privacy Policy explains how Elemence Nutrition L.L.C-FZ collects, uses, shares and protects personal data when you use the Elemence website, create an account, join the Alpha Club, make a purchase, subscribe to recurring deliveries or contact us.
1. Controller and contact details
The controller responsible for your personal data is:
Elemence Nutrition L.L.C-FZ
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
Trade Licence No.: 2540127.01
Privacy Contact: hello@3lemence-admin.com
For customers in the European Union:
EU Representative: Touradj Kolaei
For privacy requests, email hello@3lemence-admin.com with the subject line "Privacy Request".
2. Personal data we collect
Depending on your interaction with us, we may collect the following categories of personal data:
- Identity and contact data, including name, email address, billing address and delivery address;
- Transaction data, including products purchased, subscription status, order number, payment status, refund status and delivery details;
- Account data, including account credentials, saved preferences and order history;
- Communication data, including customer-service requests, emails, reviews and correspondence;
- Marketing data, including Alpha Club enrolment and marketing preferences;
- Technical and usage data, including IP address, device type, browser type, operating system, cookie identifiers, website interaction data, referral source and pages viewed;
- Fraud-prevention and security data, including information reasonably necessary to protect our customers, systems and business; and
- Product-issue data, including photographs, batch information and details supplied in connection with a quality, delivery or refund query.
We do not intentionally request or require health, medical or other special-category personal data. Please do not send such information to us unless it is necessary for a specific request you choose to make.
3. Purposes and legal bases for processing
We process your personal data only where we have a valid legal basis to do so.
| Purpose | Legal basis |
|---|---|
| Process orders, payments, delivery, returns, refunds, withdrawals and customer service | Performance of a contract and steps taken at your request before entering into a contract |
| Operate subscriptions and customer accounts | Performance of a contract |
| Send transactional, delivery, safety, account and service communications | Performance of a contract and legitimate interests |
| Send Alpha Club, product, launch and marketing communications | Consent, where required, or legitimate interests where permitted by law |
| Operate, maintain, secure and improve the website | Legitimate interests and, where required, consent |
| Analyse website performance and measure advertising | Consent, where required |
| Detect, prevent and investigate fraud, misuse, security incidents and unlawful activity | Legitimate interests and legal obligations |
| Maintain tax, accounting, consumer-protection and regulatory records | Legal obligations and legitimate interests |
| Establish, exercise or defend legal claims | Legitimate interests and legal obligations |
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before it is withdrawn.
4. Marketing and Alpha Club
We may send marketing communications about Elemence, product drops, limited collections, events, merchandise and related offers where you have consented or where otherwise permitted by applicable law.
You may opt out at any time by using the unsubscribe link in a marketing email or by emailing hello@3lemence-admin.com. An opt-out does not prevent us from sending non-marketing communications relating to your orders, subscription, account, product safety, withdrawals, refunds or legal rights.
5. Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember preferences, secure checkout, analyse performance and, where permitted, measure advertising.
Strictly necessary cookies may be used without consent where permitted by law. Analytics, advertising and social-media cookies will be used only after the required consent has been obtained for visitors in Germany and Austria.
You may amend or withdraw non-essential cookie consent at any time through the website's cookie settings. Blocking necessary cookies may affect website functionality.
6. How we share personal data
We may disclose personal data only to the extent necessary to the following categories of recipients:
- Ecommerce, website-hosting and technology providers;
- Payment-service providers;
- Fulfilment, warehousing, delivery and returns partners;
- Customer-service, CRM and email-service providers;
- Cookie-consent, analytics, advertising and social-media providers, where permitted;
- Professional advisers, auditors, insurers and financial institutions;
- Competent authorities, courts, regulators, law-enforcement bodies and other parties where required by law or necessary to protect our rights; and
- A buyer, investor or successor entity in connection with a merger, financing, acquisition, restructuring or sale of all or part of our business.
We require service providers to process personal data only as necessary to provide their services, subject to appropriate contractual, technical and organisational safeguards.
We do not sell personal data.
7. International transfers
Elemence is established in the United Arab Emirates. Personal data may be processed in the UAE and in other countries where our service providers operate.
Where personal data is transferred outside the European Economic Area or Switzerland, we use safeguards recognised by applicable law, including adequacy decisions where available, Standard Contractual Clauses and supplementary technical or organisational measures where appropriate.
8. Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to comply with legal, tax, accounting, consumer-protection, product-safety, dispute-resolution and fraud-prevention obligations.
The appropriate retention period depends on the nature of the data, the purpose of processing, our legal obligations and whether a dispute or investigation is ongoing. We will securely delete, anonymise or archive data when it is no longer required.
9. Your rights
Subject to applicable law, you may have the right to:
- Request access to your personal data;
- Request correction of inaccurate or incomplete data;
- Request deletion of personal data;
- Request restriction of processing;
- Object to processing based on legitimate interests;
- Receive personal data in a portable format;
- Withdraw consent at any time; and
- Lodge a complaint with the competent data-protection authority.
To exercise any right, contact hello@3lemence-admin.com. We may request information reasonably necessary to verify your identity before acting on a request.
Customers in Germany and Austria may lodge a complaint with the competent data-protection authority in their country of habitual residence, workplace or the place of the alleged infringement. Customers in Switzerland may contact the Federal Data Protection and Information Commissioner.
10. Security
We maintain reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss and misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children
The website and products are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact hello@3lemence-admin.com.
12. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. The latest version will be published on the website with its effective date. Where required by law, we will provide additional notice or seek fresh consent before applying a material change.